Refund & Return Policy

Customer satisfaction is important to us.

Due to the intimate nature of lingerie and underwear products, we do not accept returns or exchanges on items that have been worn, washed, or opened, unless they are defective or you receive the wrong item.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item.

To be eligible for a return:

• The item must be unused and in its original packaging.

• The request must be submitted within 7 days of delivery.

• Proof of purchase is required.

Once your request is approved and the returned item is inspected, eligible refunds will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.